Cancellation & Refund Policy

We understand that circumstances may change. Our fair and transparent cancellation and refund policy ensures you receive appropriate compensation for work completed.

Last updated: January 2025

Cancellation Policy

You may cancel your project at any time by providing written notice
Cancellation requests must be submitted via email to [email protected]
We will acknowledge your cancellation within 24 hours
Work in progress will be delivered up to the cancellation date
No new work will be initiated after cancellation is confirmed

Refund Policy

Refunds are processed based on work completed and project stage
Planning and discovery phase: 100% refund if cancelled before development starts
Development phase: Pro-rated refund based on completed milestones
Testing and deployment phase: 50% refund if cancelled before final delivery
Post-deployment: No refunds for completed and delivered projects

Timeline for Refunds

Refund requests are processed within 5-7 business days
Bank transfers may take 3-5 additional business days
Credit card refunds appear on your statement within 7-10 business days
We will provide a detailed breakdown of refund calculations
Refund confirmation emails are sent upon processing

Non-Refundable Items

Third-party service costs and licenses already purchased
Domain registrations and hosting fees
Third-party API costs and integrations
Custom design work that has been approved and implemented
Project management and consultation time already spent

What You Receive

All completed code and deliverables up to cancellation date
Project documentation and technical specifications
Source code repository access (if applicable)
Database schemas and configuration files
Deployment instructions and setup guides

Documentation Requirements

Cancellation request must include project reference number
Clear reason for cancellation to help improve our services
Confirmation of any outstanding deliverables or payments
Preferred refund method and account details
Contact information for refund processing

kodistan

Code Anything. Anywhere.